I’m a global experience design lead.
I specialize in leading teams through change with humor & heart so they can deliver work that wows clients & create products that truly help people.
I equip them to adopt AI & maintain the core of human-centered design.
I also unite teams around common goals & culture, whether they’re divided by silo or acquired company.
My skills as a writer, editor, & all-around word nerd enable this.
I think big picture & details, am curious about underlying motivations, & build on a strong narrative throughline.
Because the best stories are the ones we write together.
Some happy clients…
…and colleagues.
“Jolène consistently pairs hands-on design leadership with her background in strategy to untangle the most complex problems. I have seen her apply this same focus to , where she understands that successful integration of AI and agentic systems requires a foundation of context, content, and operational infrastructure, not just API-driven implementation.
“Jolène does not just deliver outcomes; she cultivates the deep sense of ownership and community that makes teams thrive. There is nobody I would trust more to lead a team and deliver results.”
— Rae Gibbs | Prinicpal Experience Designer“Jolène has a rare combination of professionalism and genuine warmth. She leads with expertise and confidence while creating an environment built on trust, respect and openness. She has a unique ability to make people feel comfortable, valued and empowered, all while setting a high standard of excellence. Her leadership is never intimidating—it inspires people to grow, contribute and do their best.
Collaborating with Jolène has been both a joy and an invaluable learning experience. I've learned so much from her, not only professionally but also from the way she leads and brings out the best in those around her.
— Assaf Arbel | Senior Visual & Motion Designer“Jolène brings a rare combination of sharp strategic thinking, masterful storytelling, and deeply human leadership.
Beyond the craft, Jolène builds teams that actually want to show up and do their best work. She leads with high standards and high empathy, gives thoughtful feedback, advocates fiercely for her people, and somehow manages to keep things grounded even when ambiguity is at its peak. She's the kind of leader who makes complex, cross-functional work feel collaborative instead of chaotic.”
— Liz Kintzele | Strategic Accounts & GTM Leader“Jolène established herself as a lynchpin and trusted advisor to our client, and both managed and contributed to initiatives. All the while, she was helping to grow and evolve our Content Strategy practice.
As a director, Jolène has helped guide emerging designers' careers, supported business development initiatives through strategic thinking and crafting stellar presentations, and shaped the UX practice. She's also taken on leadership of another significant and very complex account. She's navigated the unexpected fluidly and handles everything with grace, humor, and composure.”
— Dennis Van Huffel | Senior Director B2B Experience Design“Jolène’s superb guidance and leadership were instrumental in navigating our project's challenges. Jolène is incredibly skilled, positive, and an engaging team player.
Jolène excels at driving collaboration and project success. Her deep understanding of complex business processes and proactive approach have been game-changers for our team. She's not only a skilled consultant who navigates challenging conversations with ease but also a superior collaborator who enhances our designs with her insightful feedback.”
— Mike Malandra | UX Design Lead“As Jolène’s direct report, I have appreciated her transparency, especially during challenging times. Jolène is a true advocate for her team, naturally fostering positive relationships and inspiring innovation. She continuously seeks to improve processes through new frameworks and methodologies, tackling obstacles with ease and demonstrating her commitment as both a team player and leader.
Everyone who has had the pleasure of working with Jolène—whether as a direct report, colleague, or even just in conversation—can attest to the profound positive impact she makes. She is a leader who exemplifies both professionalism and heartfelt support.”
— Isabel Anguera | User Experience Designer