I lead global experience design & strategy teams who deliver products & outcomes that make a difference.
I unite teams & enable them to adopt AI while maintaining the heart of human-centered design.
I’m also a writer, content strategist, word nerd, & all-around sensemaker.
Some happy clients…
…and colleagues.
“Jolène and I have worked together for nearly a decade. She consistently pairs hands-on design leadership with her background in strategy to untangle the most complex problems. I have seen her apply this same focus to AI and agentic systems, where she understands that successful integration requires a foundation of context, content, and operational infrastructure, not just API-driven implementation.
“Beyond her strategic work, she builds communities of practice that are grounded in knowledge sharing and cross-practice collaboration. Jolène does not just deliver outcomes; she cultivates the deep sense of ownership and community that makes teams thrive. There is nobody I would trust more to lead a team and deliver results.”
— Rae Gibbs | Prinicpal Experience Designer“Jolène brings a rare combination of sharp strategic thinking, masterful storytelling, and deeply human leadership.
That editorial instinct shows up in the clarity of her information architecture, the precision of her UX writing, and her ability to cut through complexity to create experiences that feel intuitive and purposeful.
Beyond the craft, Jolène builds teams that actually want to show up and do their best work. She leads with high standards and high empathy, gives thoughtful feedback, advocates fiercely for her people, and somehow manages to keep things grounded even when ambiguity is at its peak. She's the kind of leader who makes complex, cross-functional work feel collaborative instead of chaotic.”
— Liz Kintzele | Strategic Accounts & GTM Leader“I had the pleasure of working with Jolène for a year and a half on a highly complex project where she was the lead. Her superb guidance and leadership were instrumental in navigating the project's challenges. Jolène is incredibly skilled, positive, and an engaging team player. I highly recommend her for her expertise, collaborative spirit, and the immense value she brings to any project.
Jolène excels at driving collaboration and project success. Her deep understanding of complex business processes and proactive approach have been game-changers for our team. She's not only a skilled consultant who navigates challenging conversations with ease but also a superior collaborator who enhances our designs with her insightful feedback.”
— Mike Malandra | UX Design Lead